Hey everyone,
I hope this newsletter finds everyone well, and hopefully, not too stir crazy!!! Again, I want to thank everyone for your patience during these last few months as we have strived to continue to provide care for our sick and injured patients.
Starting June 1st, we will be returning to our normal office hours of 8 am to 11 pm Monday through Friday, and 8 am to 4 pm on the weekends. We will be opening up a vaccine/wellness only shift from 12 pm to 8 pm Monday through Thursday. Over the next two weeks, will be attempting to call everyone who had to have their pet’s annual exam rescheduled to get them in for their appointments first. Once we have caught up on those pet’s that were due in March, April or May, we will start scheduling patients that are due this summer. If your pet is due for a 1 year rabies, or more than 4 months overdue for either a 3 year rabies or an annual Lepto or Lyme vaccine, we will try to get your pet in before those vaccines require additional boosters. Priority will also be going to chronically ill patients who are overdue for any diagnostics that have been put off because of Covid.
Next year, your pet’s reminders will still be set up for the MONTH THEY SHOULD HAVE BEEN seen. We are doing this to avoid a situation next year, where we have triple the amount of vaccine appointments in the summer months, when we desperately need appointment time for sick and injured patients. We will still only be asking you to bring your pet once a year for their annual exam, but next year’s reminder will come early for those seen June or sooner, and later for those seen July and after. My hope is, we can take advantage of this nightmare to reduce the number of non-emergency appointments we see in the summer, and thus help open up more exams for sick or injured patients, reducing double booking in the summer, and thus reducing the waiting times you all experience every summer.
For at least the month of June, we will be continuing to see patients utilizing the car side care protocols we have enacted. We are in the process of setting up Plexiglas barriers in the waiting rooms, and special hand sanitizers in the rooms, so that we can phase into bringing clients into the room before the hazy hot and humid days of the summer are upon us. At that point, we will have one of our employee’s each day and night shift, whose sole job will be going around the clinic, disinfecting door knobs, counter-tops, barriers and bathroom fixtures for your protection. For our protection, we will be limiting visitation to one person per patient, when we start allowing people in. At that time, face masks will be required if you want to enter the facility. IF you do not want to wear a face mask, are having any symptoms of an upper respiratory like illness or have been exposed to anyone that is currently ill or has tested positive for COVID, we will still see your pet, but ask that you remain in your car during the appointment. We will likely continue to have car side pick up of all medications or products for the near future.
Also, to reduce waiting times for appointments, we will only be scheduling one patient per 40 minutes, as opposed to one per 20, and we will be emailing a history questionnaire when you schedule your appointment that you will need to have filled out before we take your pet into the clinic. It would be immensely helpful if you can email us back the answered form before your appointment, but if you can at least have bring it filled out for the appointment, it should cut down on your waiting time.
Because we are 2 ½ months behind for wellness and chronic care exams, we ask that IF you are unable to make your appointment, please call within 48 hours so that we can offer it to another patient. We will not be able to schedule multiple patient appointments without asking for a nonrefundable deposit towards those appointment slots. IF your pet, is having any physical or behavioral problems that need to be addressed by a doctor, PLEASE DO NOT EXPECT them to be addressed during a wellness appointment. If your pet needs to have his or her anal glands emptied or nails trimmed for their annual, please let the receptionist know when you book your pet’s appointment, so that we can allot appropriate time for those procedures.
We know that doing car side appointments takes twice as long as seeing you in person, and the last thing we want, is for folks to be waiting in their cars for more than an hour for something that is NOT an urgent care. So please, make sure the forms are at least filled out, and if possible, email them back to us with the answers to the history questions in the body of your emailed reply.
Also, Dr. Coates will be out of clinic for at least the next 3 months. I have still been looking to find a veterinarian that I am comfortable bringing into the clinic, but that has yet to happen, so we will be very short handed this summer. As such, we will only be seeing sick and injured patients on the weekends, and we will only have 2 scheduled surgery days during the week to make as many exam appointments available until we are caught up on everything we had to reschedule. I welcome any input you would like to share with constructive ideas that you think might help us maintain a high level of customer service during these difficult times.
Lastly, I would like to thank my entire staff for showing up and providing extraordinary care during extraordinarily stressful times. We are all very fortunate to have the support staff and veterinary associates we have here at CCVC and I want you all to know I am well aware of how fortunate I am to have such great employees. And I would particularly like to thank those clients who have sent goodies, face masks, funny pictures, and words of encouragement to our staff. I again, feel very fortunate to be surrounded by folks who are as caring and generous as you all.
Be well, be safe, and try to enjoy the summer
Dr. Farrington
I hope this newsletter finds everyone well, and hopefully, not too stir crazy!!! Again, I want to thank everyone for your patience during these last few months as we have strived to continue to provide care for our sick and injured patients.
Starting June 1st, we will be returning to our normal office hours of 8 am to 11 pm Monday through Friday, and 8 am to 4 pm on the weekends. We will be opening up a vaccine/wellness only shift from 12 pm to 8 pm Monday through Thursday. Over the next two weeks, will be attempting to call everyone who had to have their pet’s annual exam rescheduled to get them in for their appointments first. Once we have caught up on those pet’s that were due in March, April or May, we will start scheduling patients that are due this summer. If your pet is due for a 1 year rabies, or more than 4 months overdue for either a 3 year rabies or an annual Lepto or Lyme vaccine, we will try to get your pet in before those vaccines require additional boosters. Priority will also be going to chronically ill patients who are overdue for any diagnostics that have been put off because of Covid.
Next year, your pet’s reminders will still be set up for the MONTH THEY SHOULD HAVE BEEN seen. We are doing this to avoid a situation next year, where we have triple the amount of vaccine appointments in the summer months, when we desperately need appointment time for sick and injured patients. We will still only be asking you to bring your pet once a year for their annual exam, but next year’s reminder will come early for those seen June or sooner, and later for those seen July and after. My hope is, we can take advantage of this nightmare to reduce the number of non-emergency appointments we see in the summer, and thus help open up more exams for sick or injured patients, reducing double booking in the summer, and thus reducing the waiting times you all experience every summer.
For at least the month of June, we will be continuing to see patients utilizing the car side care protocols we have enacted. We are in the process of setting up Plexiglas barriers in the waiting rooms, and special hand sanitizers in the rooms, so that we can phase into bringing clients into the room before the hazy hot and humid days of the summer are upon us. At that point, we will have one of our employee’s each day and night shift, whose sole job will be going around the clinic, disinfecting door knobs, counter-tops, barriers and bathroom fixtures for your protection. For our protection, we will be limiting visitation to one person per patient, when we start allowing people in. At that time, face masks will be required if you want to enter the facility. IF you do not want to wear a face mask, are having any symptoms of an upper respiratory like illness or have been exposed to anyone that is currently ill or has tested positive for COVID, we will still see your pet, but ask that you remain in your car during the appointment. We will likely continue to have car side pick up of all medications or products for the near future.
Also, to reduce waiting times for appointments, we will only be scheduling one patient per 40 minutes, as opposed to one per 20, and we will be emailing a history questionnaire when you schedule your appointment that you will need to have filled out before we take your pet into the clinic. It would be immensely helpful if you can email us back the answered form before your appointment, but if you can at least have bring it filled out for the appointment, it should cut down on your waiting time.
Because we are 2 ½ months behind for wellness and chronic care exams, we ask that IF you are unable to make your appointment, please call within 48 hours so that we can offer it to another patient. We will not be able to schedule multiple patient appointments without asking for a nonrefundable deposit towards those appointment slots. IF your pet, is having any physical or behavioral problems that need to be addressed by a doctor, PLEASE DO NOT EXPECT them to be addressed during a wellness appointment. If your pet needs to have his or her anal glands emptied or nails trimmed for their annual, please let the receptionist know when you book your pet’s appointment, so that we can allot appropriate time for those procedures.
We know that doing car side appointments takes twice as long as seeing you in person, and the last thing we want, is for folks to be waiting in their cars for more than an hour for something that is NOT an urgent care. So please, make sure the forms are at least filled out, and if possible, email them back to us with the answers to the history questions in the body of your emailed reply.
Also, Dr. Coates will be out of clinic for at least the next 3 months. I have still been looking to find a veterinarian that I am comfortable bringing into the clinic, but that has yet to happen, so we will be very short handed this summer. As such, we will only be seeing sick and injured patients on the weekends, and we will only have 2 scheduled surgery days during the week to make as many exam appointments available until we are caught up on everything we had to reschedule. I welcome any input you would like to share with constructive ideas that you think might help us maintain a high level of customer service during these difficult times.
Lastly, I would like to thank my entire staff for showing up and providing extraordinary care during extraordinarily stressful times. We are all very fortunate to have the support staff and veterinary associates we have here at CCVC and I want you all to know I am well aware of how fortunate I am to have such great employees. And I would particularly like to thank those clients who have sent goodies, face masks, funny pictures, and words of encouragement to our staff. I again, feel very fortunate to be surrounded by folks who are as caring and generous as you all.
Be well, be safe, and try to enjoy the summer
Dr. Farrington