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A letter from Dr. farrington
Hello everyone,
First, I want to thank all of you for entrusting your four-legged family member to our care. We have been working hard the last four years to finish the construction we started in 2014 and I greatly appreciate all of the positive feedback we have received on the parking lot and landscaping.
This last year, we added a more diagnostic ultrasound machine, urine analyzer, and an onsite medical consultation service that have allowed us to provide more comprehensive and diagnostic care in clinic, and pushed towards more digital medical records so that we could improve our ability to share records for referrals, provide better educational materials on site, and allow families to access patient records through email or on line.
In the next year, we will be finishing on site construction by adding a back up generator that should improve our ability to provide care in emergency situations and are upgrading our network communications and IT service to reduce issues we have had in the past with interrupted phone/internet and credit card service. We want you to know that we know things do not always work perfectly around here, but that we are always striving to do better.
I also want to let you all know some exciting things we are working on for the next year. In the last two years, the number of urgent care patients we have seen has more than doubled. Unfortunately, that has led to difficulties trying to care for our wellness and chronic care patients in a timely manner. To decrease wait times and improve access to urgent care, we are looking to add an additional veterinarian that would be solely responsible for urgent care and in hospital patients. Our hope is, by next Summer, this new shift will be in place in order to prevent the interruption of scheduled appointments.
For our chronic illness patients, we want to improve the level of care and amount of time we can spend addressing your pet’s individual needs. A 20-minute, scheduled appointment, is often not enough time to address the care and condition of some of our most complicated, and often, our most favorite patients. An outpatient exam also limits our ability to do same day imaging and other in hospital diagnostics, that provide much needed information on your pet’s well being. In addition, blood test results taken during an outpatient exam take several days to come back, and often provide unexpected results that alter our recommendations for your pet’s long-term care.
We want to be able to provide a more comprehensive work up, at as low a cost as possible, without sacrificing the time we can spend discussing your pet’s test results, medications, and long-term plan. To that end, we are working on creating comprehensive in hospital work up “packages” for a variety of chronic conditions. These work ups would provide a comprehensive physical exam, same day blood and urine test results, and the option of imaging results and blood pressure monitoring, at a discounted cost. While we would be asking you to leave your best buddy with us for the day once or twice a year, it would allow us to spend the necessary time fully evaluating your pet’s condition, test results, and medications. Once the in hospital work up is completed, your doctor would then be able to spend as much time as is needed, discussing the results, what those results mean for your pet’s care, and what the plan would be moving forward, before your pet goes home. In order to make it cost effective, there would be no cost for the chronic care appointment, and the work up package would be done at an overall, 15% discount.
We have also added an employee to manage medical records, record transfers and prescription requests and are working with Hills, Purina and Royal Canin to add the ability to order your pet’s food through our website. Our hope is that it will improve the efficiency of food and medication requests. As always, we ask that you give us at least 24-hour notice for medications, especially ones that are critical to your pet’s condition.
As always, we are grateful for your trust in our practice and look forward to working with you all to provide the best care we can for your beloved pets.
Dr. Farrington
First, I want to thank all of you for entrusting your four-legged family member to our care. We have been working hard the last four years to finish the construction we started in 2014 and I greatly appreciate all of the positive feedback we have received on the parking lot and landscaping.
This last year, we added a more diagnostic ultrasound machine, urine analyzer, and an onsite medical consultation service that have allowed us to provide more comprehensive and diagnostic care in clinic, and pushed towards more digital medical records so that we could improve our ability to share records for referrals, provide better educational materials on site, and allow families to access patient records through email or on line.
In the next year, we will be finishing on site construction by adding a back up generator that should improve our ability to provide care in emergency situations and are upgrading our network communications and IT service to reduce issues we have had in the past with interrupted phone/internet and credit card service. We want you to know that we know things do not always work perfectly around here, but that we are always striving to do better.
I also want to let you all know some exciting things we are working on for the next year. In the last two years, the number of urgent care patients we have seen has more than doubled. Unfortunately, that has led to difficulties trying to care for our wellness and chronic care patients in a timely manner. To decrease wait times and improve access to urgent care, we are looking to add an additional veterinarian that would be solely responsible for urgent care and in hospital patients. Our hope is, by next Summer, this new shift will be in place in order to prevent the interruption of scheduled appointments.
For our chronic illness patients, we want to improve the level of care and amount of time we can spend addressing your pet’s individual needs. A 20-minute, scheduled appointment, is often not enough time to address the care and condition of some of our most complicated, and often, our most favorite patients. An outpatient exam also limits our ability to do same day imaging and other in hospital diagnostics, that provide much needed information on your pet’s well being. In addition, blood test results taken during an outpatient exam take several days to come back, and often provide unexpected results that alter our recommendations for your pet’s long-term care.
We want to be able to provide a more comprehensive work up, at as low a cost as possible, without sacrificing the time we can spend discussing your pet’s test results, medications, and long-term plan. To that end, we are working on creating comprehensive in hospital work up “packages” for a variety of chronic conditions. These work ups would provide a comprehensive physical exam, same day blood and urine test results, and the option of imaging results and blood pressure monitoring, at a discounted cost. While we would be asking you to leave your best buddy with us for the day once or twice a year, it would allow us to spend the necessary time fully evaluating your pet’s condition, test results, and medications. Once the in hospital work up is completed, your doctor would then be able to spend as much time as is needed, discussing the results, what those results mean for your pet’s care, and what the plan would be moving forward, before your pet goes home. In order to make it cost effective, there would be no cost for the chronic care appointment, and the work up package would be done at an overall, 15% discount.
We have also added an employee to manage medical records, record transfers and prescription requests and are working with Hills, Purina and Royal Canin to add the ability to order your pet’s food through our website. Our hope is that it will improve the efficiency of food and medication requests. As always, we ask that you give us at least 24-hour notice for medications, especially ones that are critical to your pet’s condition.
As always, we are grateful for your trust in our practice and look forward to working with you all to provide the best care we can for your beloved pets.
Dr. Farrington
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